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This section should answer all your questions about ordering from After Hours Computers Ltd. Should you have a question not answered here, please ask us by emailing sales@afterhours.co.uk.
Please note that all orders must be completed online. Due to credit card regulations, we are unable to ship outside of the UK or Ireland or offer in store collection of orders.
All prices are shown both excluding and including Value Added Tax (VAT). All prices are shown excluding delivery.
Payments
We happily accept following Debit/Credit Cards:
- Visa
- Visa Debit, Delta and Electron
- MasterCard
- Maestro
- Solo
- JCB
Should you wish to pay by bank transfer or BACS, please contact our Accounts department for our bank account details. Please note that we can only accept UK issued cards or BACS bank transfers and cannot accept COD (cash on delivery), business/personal cheque, Postal Orders or any other method payment method. This is for your own improved security and allows us to process your order much quicker.
In the event that an item is out of stock, your card will be "pre-authorised". This means that your card will be pre-authorised by our payment processor, SECPay, to check its validity and address match verification but the payment is not taken from the card until the goods are ready to be sent to you. If the goods do not come into stock or you wish to cancel, this is made easier as your card has not been charged.
At After Hours Computers Ltd, we use 3D Secure to provide you with additional security against fraudulent transactions. Verified by Visa and MasterCard SecureCode (3-D Secure), allows you to shop more safely on the Internet. Quite simply, it requires you to provide a personal password or pin number when paying for goods online with their credit card just as you would provide a pin on the high street. This ensures that you are the true cardholder when providing card details to an online shop. You can sign up to the service with your card provider at no cost and are reassured that your card is protected from fraudulent use on the Internet.
To learn more about Verified by Visa, click here
To learn more about MasterCard Secure Code, click here
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Shipping
For first time customers, we are only able to ship to the billing address of the cardholder. Once a successful order has been completed, any further consecutive orders can be shipped to a chosen address amended in your address book. However, in certain situations we sometimes are able to ship to a non-residential work address. To make sure that your order is not held up, please put your registered cardholders address when you create your account. Please contact our Sales department for further details.
Due to credit card regulations, we are unable to ship outside of the UK or Ireland or offer in store collection of orders.
We can now offer Saturday deliveries via our courier service. A saturday delivery is usually made between 8am and 6pm. If you would like to arrange a Saturday delivery, please select the delivery option in the checkout. We will do our best to arrange the nearest saturday for delivery though this maybe be arranged for a following delivery slot depending on our stock and time of order.
Because we dispatch from multiple warehouses, you may receive your order by a variety of shipping methods and your order may not be entirely complete. Rest assured that your order will be completed very shortly afterwards. Couriers can deliver between 8am and 6pm, but unfortunately we are unable to specify an exact delivery time.
If you are not at home when our courier attempts to deliver your order, you will be carded. This means that you will be able to pick up the item at a time to suit you from your local depot. Alternatively you will be able to arrange redelivery with the courier. If after 3 failed attempts to deliver your order, unfortunately the item will sent back to us and we will have to charge another delivery charge of £9.99 to deliver the item again to you.
At After Hours Computers Ltd, we offer two types of shipping:
- Courier Based Next Business Day (NBD) Shipping
- Royal Mail Special Delivery or Recorded Parcel Shipping
Shipping costs are based on weight and distance. This means that some areas are subject to an higher delivery charge than the UK Mainland. We can now offer competitive delivery rates to the affected areas that are listed below:
- Northern Ireland - Affected Postcodes: BT
- Highlands and Islands - Affected Postcodes: IV, ZE, HS, KA, KW, PH, PA and IM
- Channel Islands: Affected Postcodes - GY, JE
For customers living in Ireland, please contact us to get a customised quote for the shipping of your order, as this may incur an additional surcharge for large or heavy orders.
If the item is in stock, we usually process them the same day although this is subject to confirmation of your order. Once we have confirmed your order, your order status will be updated. Should any part of your order not be in stock, we will endeavour to inform you and offer to part ship the items that we do have instock, offer an similar alternative product, offer a complete refund or place the whole order on backorder for you.
Although we believe we have employed the best there is in relation to Shipping Companies, from time to time things can go slightly astray. In the event of this, written confirmation must be made within 7 business days of the initial email confirmation of a lost in transit item.
If we have accidentally shipped the wrong goods, we need written confirmation within 7 business days from when you receive your items. We ask that you return the items in their original packaging complete with original packaging together with manuals, software disks and all other accessories. Once we have received the items we will issue a replacement and a refund on the return postage costs or a full refund.
If the goods were damaged in transit, we need written confirmation within 7 business days from when you receive your items. You should sign the couriers' delivery note as either "Checked" or if the item has visible damage, sign the delivery note as "Damaged". Writing "Unchecked" does not allow us to make a claim from the courier if the item turns out to be damaged after unpacking. If you are in any doubt, unpack the item in front of the courier and check the internal product. In the event the item is faulty after receiving delivery, please see our "Returns" section below.
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Tracking
If you have chose Royal Mail as the delivery service, we aim to supply you with the tracking number for both Recorded and Special Delivery when we complete your order. If you have chosen a courier based service, we sometimes use your order number as a customer reference to make it easier for you to track but depending on what courier is used and where the item is dispatched from, this may not always be the case. Please contact us if you require a tracking number and we will be able to supply you with one. Because we dispatch from multiple warehouses, you may receive your order by a variety shipping methods and your order may not be entirely complete. Rest assured that it will be completed very shortly afterwards. Couriers can deliver between 8am and 6pm, but unfortunately we are unable to specify an exact delivery time.
Depending on what item you have ordered, one of the following delivery companies will be used.
To check deliveries sent by Business Post Click here.
To check deliveries sent by City Link Click here.
To check deliveries sent by Royal Mail Click here.
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Returns
An online RMA form must be submitted for all returned items. Products cannot not be returned without a RMA number. Log on to "My Account" and select the order for the item that you are returning. Under the item that you wish to return, click on "RMA this item". Please fill out one RMA form for each item that you are returning. This will then issue you with an RMA number for your return. You can also print a return packing slip from the RMA tracking page. Please keep this number for contacting us and tracking your RMA.
In accordance with the Distance Selling Regulations, if you have changed your mind about an item and would like to return it to us, then you need to write to us within 7 days of receipt informing us of your decision. The item must be unused and be as new when you return it to us. The cost of returning the item is at the your expense, via an insured courier as After Hours Computers Limited cannot accept any responsibility for any loss on un-insured returns. A refund will the be issued upon receipt of the returned goods but this will be limited to the price of the goods only and will not include shipping costs. Your statuary rights are not affected.
If your item develops a fault, you have 28 days to claim a faulty product from receiving the goods. In the first instance, please contact the relevant manufacturers warranty helpline for technical support. The majority of manufacturers will deal with their own warranty service and provide specialist care for your product. Please see our "Warranty and Technical Support" section for contact numbers of the Manufacturers contact details. Otherwise we will happily put you in touch with the correct manufacturer in this case. If you are advised to return faulty goods to us for replacement or repair, please make a note of the returns reference number provided by technical support and fill in our online RMA form.
If your item develops a fault after the first 28 days, and the item is still within warranty, you are entitled to a repair under warranty. The majority of manufacturers will deal with their own warranty service and provide specialist care for your product. Please see our "Warranty and Technical Support" section for contact numbers of the Manufacturers contact details. Otherwise we will happily put you in touch with the correct manufacturer in this case.
We ask that you return the items along with the RMA form in their original packaging complete with manuals, software disks and all other accessories. We test all returned items and once we have verified a fault with the item, we will issue a replacement or a full refund. If a returned item is tested and no fault found, a No Fault Found (NFF) charge may apply before the item is returned. You will be liable for this charge and the resulting carriage charge to return the item back to yourself.
We aim to process all RMA's within 5 working days of receiving the RMA form. Sometimes this can take longer but we wish to reassure you that we will deal with your RMA as fast as possible.
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Cancellation
If you have changed your mind about an order, and we haven't dispatched it to you, you can cancel your order by clicking on the "Cancel" button in "My Account". You will then receive an email confirming that your order has been cancelled and no further action will be taken. This can only happen before your order has been processed and packed for delivery.
In accordance with the Distance Selling Regulations, if you have changed your mind about an item and would like to return it to us, then you need to write to us within 7 days of receipt informing us of your decision. The item must be unused and be as new when you return it to us. The cost of returning the item is at the your expense, via an insured courier as After Hours Computers Limited cannot accept any responsibility for any loss on un-insured returns. A refund will the be issued upon receipt of the returned goods but this will be limited to the price of the goods only and will not include shipping costs. Your statuary rights are not affected.
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Refunds
If you have been issued a refund, this can usually take between 2-4 working days to show up in your account. When a refund has been actioned you will receive a email confirmation that this has taken place.
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Order Processing
Our daily order cut off point is 4pm. If your item is in stock, and you have ordered before 4pm we always aim to process it that day. We will keep you informed via "My Account" page should there any problems. You can follow your order as it makes its way through our system by logging in to "My Account" and clicking on your order. Your order will be set to one of the following 8 statuses:
Order Recorded: Your payment has not yet been processed. Please await a confirmation email from Secpay if you believe you correctly inputted your card details. If you don't receive an email in the next 1-3 hours please checkout again or contact us.
Order Received: Your order has been received, and is waiting to be processed by one of our sales team.
Processing: Your order has been accepted and is being processed for dispatch.
Updated: We need to contact your regarding your order. For example, we are awaiting a delivery of this item from the manufacturer and it is due in shortly. We will keep you updated any expected delivery times or out of stock issues via this order status.
Part Shipped: Your order has been part shipped and will be completed shortly.
Verification Required: The payment information that you provided may have been incorrect, and we need some additional information to process your order.
Refunded: For whatever reason, your order has been refunded and should show up on your next statement.
Cancelled: For whatever reason, your order has been cancelled and no money has been taken from your account.
Completed: Your order has been dispatched and is now complete. Depending on the method chosen, you should expect your delivery within 1-3 working days. If after this time you still haven't received anything, please contact us. Many Thanks for shopping at After Hours Computers!
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Opening Times
Our offices are open during the following hours:
Monday-Friday: 9:30am to 5:30pm
Saturday: Closed
Sunday: Closed
We are also closed over Public and Bank holidays.
Please feel free to contact us at any time and we'll get back to you as soon as possible.
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Education and Business Customers
For customers in Education that cannot pay by card, simply fax us a headed purchase order from your college or school to 01582 647775 and we will be able to process your order by invoice. Should you wish to pay by bank transfer or BACS, please contact our Accounts department for our bank account details.
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Invoices
You can print your invoice from "My Account" by selecting your order and clicking on the "Invoice" button.
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Security
We pride ourselves on keeping your information safe. As such, we provide a 128bit SSL encryption to keep your personal details and all your transactions are safe on fully secured servers.
At After Hours Computers Ltd, we use 3D Secure to provide you with additional security against fraudulent transactions. Verified by Visa and MasterCard SecureCode (3-D Secure), allows you to shop more safely on the Internet. Quite simply, it requires you to provide a personal password or pin number when paying for goods online with their credit card just as you would provide a pin on the high street. This ensures that you are the true cardholder when providing card details to an online shop. You can sign up to the service with your card provider at no cost and are reassured that your card is protected from fraudulent use on the Internet.
To learn more about Verified by Visa, click here
To learn more about MasterCard Secure Code, click here
To help you shop confidently, we use ControlScan to help us make sure that our website and your details are as safe as they can possibly be. ControlScan tests our website on a daily basis for over 14,000+ known website security vulnerabilities. They have reviewed our identity theft protection policies and privacy procedures to make sure they comply with stringent standards. ControlScan has also conducted an in depth business background verification and awarded us with ControlScan seals of approval.
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Privacy Policy
Please click here to read our privacy policy for more details. We pride ourselves on keeping your information safe. As such, we will not under any circumstances sell or release your information without your prior consent.
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Terms and Conditions
Please click here to read our terms and conditions for more details
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The WEEE Directive
With effect from July 2007, the UK's Waste Electrical and Electronic Equipment (WEEE) Regulations require that all
producers of electrical equipment are now obliged to pay for recycling of household electrical goods, where previously
this bill was met by councils or items were not recycled at all. These regulations also require that all retailers both actively
assist in delivering a UK wide WEEE collection infrastructure and encourage the participation of consumers in recycling
electronic equipment.
So that you can get your waste electrical goods recycled, we have contributed towards a national fund to assist local
councils to further develop their existing waste electronics collection facilities, which will in turn allow producers of this
equipment to meet their obligations.
Not all council sites are suitable to collect all types of waste electrical goods but to find out your nearest participating site
(including other collection facilities that may not be operated by the council) and for advice on all aspects of recycling at
home, please visit www.recycle-more.co.uk. Don't forget to have your postcode ready to use in the 'recycling facilities'
locator.
Electronic waste is one of the fastest growing waste streams and much of it can be recycled and resources recovered to
make new consumer goods. To remind consumers of the collection methods available which in turn allow recycling to
take place, all electrical items sold now carry the crossed out wheeled bin' symbol. To ensure your waste electronics
don't contribute to damaging the environment, please use www.recycle-more.co.uk and recycle today.
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Warranty and Technical Support
The majority of manufacturers will deal with their own warranty service and provide specialist care for your product. We highly recommend that you use the manufacturers warranty service to quickly solve your problems. Please use the numbers listed below to help deal with your request. Alternatively please contact our Technical department.
For NEC returns and faults, please call 08701 201160.
For NEC Touchscreen returns and faults, please call 01480 455114.
For Iiyama returns and faults, please call 08702 249595.
For Sharp Aquos returns and faults, please call 08707 874837.
For Mirai returns and faults, please call 0870 2642030.
For Xerox returns and faults, please call 0870 7572944.
For Sony returns and faults, please call 08705 111 999
For Samsung returns and faults, please call 01932 455 000
For Seagate returns and faults, please call 00-800-4732-4283
For Pioneer returns and faults, please call 01753 789500
For Microsoft returns and faults, please call 0870 60 10 100
For Logitech returns and faults, please call 0207 309 0126
For LG Electronics returns and faults, please call 0870 607 5544
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